Your client says 'N18-4.' Do you know what that is?

No. handify complements your ERP by making lot and COA data accessible to Sales and Customer Service. Your ERP handles manufacturing and inventory; handify puts that data in the commercial context where your team needs it.

Yes. Each account-product relationship supports a primary customer code, a secondary code (for SAP, legacy systems, or post-merger codes), and a customer product name. Search works across all of them.

Yes. COAs attached to lots can be included in Intelligent Bundles. Your client accesses them from their portal alongside product information — always current.

Products mapped with customer codes, lots shipped per product, order and invoice numbers, COA documents — all expandable and searchable from within the account. The complete commercial history.

Currently, lots can be created directly in handify. ERP integration is available as a per-client project to automate the flow — since every company's ERP setup is different, this is handled as a tailored integration.

Your team can search by your internal product code, the customer's primary code, secondary code, or customer product name. The system cross-references everything instantly so you always know what product the client is asking about.

handify maintains complete timestamps and audit trails for all lot records and shipments. While it's not a validated QMS, it provides structured, searchable data access that supports audit readiness for your commercial operations.

Pharma ingredient and API companies manage lot-level traceability as a regulatory requirement — every delivery must be linked to a specific lot, with COA available for each batch. handify's Account Product Intelligence gives your sales and customer service teams instant access to lot history by account: which lots of each API were delivered, when, with which COA. Customer reference codes map your internal product codes to each pharma client's internal nomenclature. When a client requests a COA for a specific batch, your team finds it in seconds.

Yes. Specialty chemical companies regularly deal with customers who use their own internal codes for your products — creating lookup friction whenever a customer asks about a delivery. handify's Account Product Intelligence maps each customer's internal codes to your product catalog, so your team can search by either code and immediately access delivery history, lot numbers, and COA documents for that account. When a customer calls asking for the COA for their product, your rep finds it instantly.

Food ingredient customers regularly request Certificates of Analysis for delivered lots — for their own quality control, regulatory submissions, and customer requirements. handify connects COA documents to specific delivery lots by account, so your team can instantly find and share the right COA without digging through ERP systems or shared drives. COAs can be included in bundles and shared via Magic Link, ensuring clients always have access to the documents they need in a professional format, with expiration alerts for lot-specific certifications.