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Sample Management

Every deal starts with a sample. Manage them like it matters.

Samples are the lifeblood of ingredient sales — but most companies track them in spreadsheets and email threads. handify gives you a dedicated sample management system with instant notifications, automatic tracking updates, auto-generated documents, and one-click requests from anywhere — all connected to your accounts, pipeline, and product catalog.

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What happens without proper sample management

When samples fall through the cracks, deals follow.

Sample requests come in via email, WhatsApp, and phone — there's no single system to track them all.

Nobody knows the status of a sample after it ships. Did the client evaluate it? What was the feedback?

Samples aren't connected to pipeline deals, so you can't see which opportunities depend on pending evaluations.

When a rep leaves, their sample history and client feedback leave with them.

Every sample shipment requires manual work: creating packing lists, proforma invoices, tracking emails. Admin time that should go to selling.

How handify does it differently

Samples connected to accounts, pipeline, and product data — from request to evaluation.

Structured Request Workflow

Create sample requests with product, quantity, and destination. Route them through internal approval if needed before shipping.

Account & Contact Linked

Every sample request is tied to an account and contact. See the full sample history for any client at a glance.

Status Tracking

Track samples from requested → approved → shipped → delivered → evaluating → evaluated. Everyone on the team sees the same status.

Instant Notifications & Alerts

The moment a sample request is created, the client, the sales rep, and the account owner all receive automatic notifications with full details — via email, in-app, and in their workflows. No one is left wondering.

Shipment Tracking & Client Updates

When a sample ships, the client automatically receives the tracking number, shipment details, and estimated delivery date via email. No manual follow-up needed.

Automatic Document Generation

Packing lists and proforma invoices are generated as PDFs automatically when a sample ships. Attached to the sample record and sent to the client — zero manual paperwork.

Quick Sample Request

Request a sample from anywhere in handify — from a bundle, an account view, or a deal — with one click. Default organization values are applied automatically so the client receives their sample as fast as possible.

Evaluation & Feedback

Log evaluation results and client feedback directly in the sample record. Link outcomes to pipeline deals.

Pipeline Integration

See which pipeline deals have pending samples. Know when a sample evaluation could unblock a deal.

Complete History

Full audit trail of every sample sent to every client. Searchable, filterable, and always accessible.

Spreadsheets & Email vs. handify

Structured sample requests

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handify

Linked to accounts & contacts

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handify

Real-time status visibility

Spreadsheets & Email
handify

Automatic client notifications

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handify

Auto-generated packing lists & invoices

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handify

One-click sample request from anywhere

Spreadsheets & Email
handify

Evaluation & feedback tracking

Spreadsheets & Email
handify

Connected to pipeline deals

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handify

Searchable sample history

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Team coordination & handoffs

Spreadsheets & Email
handify

Not a standalone tool. Connected to everything.

Samples connect to your product catalog, accounts, pipeline deals, and activity history. The full picture of every client relationship.

ProductsBundlesPipelineSamplesDocumentsQuotes
In ingredient sales, the sample is the pitch. Track it like one.
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Frequently Asked Questions

Is there any other software dedicated to sample management for ingredient companies?

Very few. Most companies use spreadsheets, email, or try to force-fit a CRM. handify is purpose-built for ingredient and chemical sample workflows, connected to accounts, products, and pipeline.

Can we track sample evaluations and client feedback?

Yes. Each sample has an evaluation stage where you log feedback, approval status, and next steps — all linked to the account and pipeline deal.

How does sample management connect to the pipeline?

Sample requests can be linked to pipeline deals. From a deal view, you see all pending and completed samples. From the sample view, you see which deal it supports.

Can we set up approval workflows for sample requests?

Yes. You can require internal approval before a sample ships, based on product type, quantity, or destination.

What happens to sample data when a rep leaves?

Everything stays in handify. The full sample history, evaluation feedback, and client preferences remain accessible to the team.

Does the client get notified automatically when a sample is requested or shipped?

Yes. The client receives automatic email notifications at key stages: when the request is created (with full details), and when the sample ships (with tracking number, shipment details, and estimated delivery date). Packing lists and proforma invoices are also generated and sent automatically as PDF attachments.

Can we request samples directly from a bundle or an account view?

Yes. Quick Sample Request lets you trigger a sample from anywhere in handify — a bundle, an account, or a deal — with one click. The system applies your organization's default values (quantities, shipping preferences) so the sample is processed and sent as fast as possible.

Is handify a good sample management system for flavor and fragrance companies?

Sample management is central to flavor and fragrance selling — development cycles depend on rapid, traceable sample delivery with complete technical documentation. handify was built with this in mind: every sample request links to the specific flavor or fragrance product, connects to the pipeline opportunity, and generates automatic documentation (sample dispatch note, TDS, SDS). Track where each sample is in the evaluation process, get notified when feedback is due, and close the loop between sample activity and deal progress — without spreadsheets or email threads.

What sample tracking software do food ingredient companies use?

Most food ingredient companies track samples through spreadsheets, shared folders, and email — losing visibility the moment a sample leaves the building. handify provides end-to-end sample management built for food ingredient workflows: requests link to accounts and pipeline opportunities, products carry allergen and certification data that flows into sample documentation, and evaluation feedback connects back to the opportunity. Managers see all active samples across all sample centers in real time, and the system generates dispatch documentation automatically.

How does handify's sample management work for specialty chemical companies?

Chemical sample management involves regulatory considerations — SDS must accompany shipments, sample quantities may have restrictions, and documentation requirements vary by destination market. handify connects sample requests to the product's full regulatory profile: the correct SDS and TDS are automatically included in every dispatch, sample history by account gives sales and technical teams a complete view of the customer's evaluation journey, and every sample request links to a pipeline opportunity so follow-up tasks are automatically created.

How does handify manage samples for pet food ingredient companies?

Pet food ingredient sampling involves palatability trials and feeding studies with long evaluation cycles — often weeks or months before a formulator provides feedback. handify tracks every palatability sample from request through shipment, evaluation, and results — all connected to the specific ingredient, the account, and the pipeline opportunity. Your team gets automatic notifications when feedback is due, sees the full trial history per account, and closes the loop between palatability results and deal progression without losing any follow-ups.

See how handify manages your entire sample workflow

From request to evaluation — every sample tracked, connected, and visible.

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